Posted 11/16/18 by Amber R. Tynan
We believe wholeheartedly that our UPHS Members, are the lifeblood of our community. We know UPHS Members support, and oftentimes are the only provider for wellness, vitality and quality of life for our neighbors through the Human Services programs and services they offer.
We know in childhood (through research) how early experiences affect success later in life, and how UPHS Members use this knowledge to provide preventative and interventional programs to support parents, ensure high-quality education for all children and helping teens navigate the ups, downs and unknowns of adolescence.
Click here to continue reading "A Time for Thanks for our Human Service Agencies" on Tallahassee.com
Posted 11/8/18 by Amber R. Tynan
I have been honored the past six months to work closely with our community’s human services nonprofit sector to see the collective impact they each provide. I have also learned about the intricacies of their business models, their performance measures and outcomes and most importantly those they serve through the programs they provide. What’s been telling though is the capacity of these human service nonprofits compared to the expectations placed on them to meet certain outcomes without the adequate funding to do so effectively.
So why does this happen? Our community has a growing identity crisis when it comes to its perceptions of the nonprofit sector, particularly human service organizations leading to the creation of unnecessary limitations in which they are required to operate. Somewhere along the way, our society has adopted a mindset that implies the nonprofit and for-profit sectors are different, therefore the associated costs to deliver such services should be different. Couple this with an increased demand for nonprofit services as well as waning support at almost every level and we have a society that forces the human services sector to continuously change under growing pressure.
Here is what we need our community to understand…
Click here to continue reading "United Partners for Human Services Asks You to Put Our People First" at Tallahassee.com
From CareerSource Capital Region – 10/25/18:
Today we are announcing that CareerSource Capital Region has received a National Emergency Grant to help pay for disaster assistance in the wake of Hurricane Michael. The grant will pay wages (no benefits) to workers that meet the following criteria:
- The jobs must be temporary
- The workers would be hired by a temp agency (that we would utilize)
- The workers must be working on Hurricane Michael clean up, services to affected citizens, outreach to those in Gadsden, Wakulla, and Leon affected by the storm to assess needs
- Must be a non-profit or governmental agency to qualify for the grant
- Volunteers to the nonprofits could be converted to paid temporary employees under this grant.
- The position(s) must be tied directly to Hurricane Michael relief operations
For more information, please call Jim McShane at 850-617-4601
We all remember the game Whack-A-Mole, right? High paced game, expecting the player to quickly identify a mole popping from his hole in time to hit it on the head before it escapes back into the hole. Miss it or hit it, the player then had to refocus their attention to where the next mole may pop up…and the cycle repeats. Hectic and crazy for the player, but still possible to score some points here and there. What a reactionary piece of work!
In consultations with individual business executives, I heard the term “whack-a-mole” used when they described their day-to-day activities – especially those centered on revenue generation (i.e. sales, fundraising, development, etc.). How many of you have felt the same way in your business?
Several phrases can be used to imply that style of business operations – for example, crisis management OR urgent versus important OR even hampster wheel! I had not heard “Whack-A-Mole” in this sense before and I hadn’t played it in forever. If you’re a CEO or Executive Director, you are certainly charged with many responsibilities. I mean, the buck stops with you, right? Same goes for a Director of Development and the Sales VP in their area of specialty.
What can we do about it? Change things, of course!
Sounds simple, but so many hold on strong to the idea that doing the same thing over and over will eventually get you different results – no, it won’t. Changing behaviors through improvements, adjustments and modifications in structures and processes can get you there. Will it be smooth sailing through this effort? No. Comfort and complacency makes expecting others to completely buy-in unrealistic. However, as a leader you can create buy-in by sharing a passionate vision for the future and leading by example. Specifically, remember to reiterate the mission and the rewards to come for all concerned (including the mission) if they risk following you through this change.
What kind of structural and procedural changes are needed? The specific tasks are relative to each business, but maybe consider these questions IF the “Whack-A-Mole” feeling describes fundraising at your nonprofit:
- Do you have a varied fundraising wheel?
- Are your donor categories defined?
- Do you have a communication and event calendar?
- Are you utilizing multiple channels to engage donors?
- Are you keeping event budgets accurate and transparent?
- Do you set clear goals for calls, visits, proposals?
- Are you coaching behaviors or results? How?
- Are you practicing by employing role plays with your team?
There are more areas that would impact your future success, but these are a start. At the beginning of change management, there has to be a commitment at the top – from you, the board chair and leadership. Things can get dicey through the work of change and to land at the envisioned place of success, you will need leadership to back you. You can likely imagine the pitfalls that ensue if they don’t.
Back to Whack-A-Mole: What did I do to get better at that game? Nothing. It was out of my control – e.g. they sped up the moles as the game went along for crying out loud! The player can’t implement any changes to the structure or process around the game, so I quit playing it. Instead, I re-prioritized my time and resources and fell in love with Donkey Kong! Think about it, are your donors or customers quitting because you are doing the same thing over and over and expecting a different result – are you adverse to change? Your retention and growth rates should tell you.
Transitioning from “Whack-a-mole” management, fundraising, operations, etc. requires discipline, commitment, accountability and leadership. Influencing behaviors through changes in structure and process within YOUR business can be done. Moore Business Strategies is here to help – email us for a consultation today!